When an everyday household item such as your kettle, vacuum cleaner or even your TV breaks, you’re more likely to simply buy a replacement than get them fixed. It’s convenient, and you were probably secretly thinking of upgrading the TV anyway.
But when it comes to watches, buying a replacement just isn’t so feasible. Not only would a new watch potentially cost far more than most other items in your home, but they’re also an emotional investment piece and so keeping it ticking for as long as possible is paramount.
Fortunately, the glorious city of Sydney is aware of this and as a result, is home to a large number of watch repair and service shops, all dedicated to keeping your time-teller alive and in tip-top condition. But rather than traipse through endless search engine results, we felt it our duty to bring you the definitive guide to the very best luxury watch repair and service shops around. You never know, there might be one closer to home for you than you first thought.
Expert Watch Repair
Address: Suite 306 – Third Floor, 250 Pitt Street, Sydney, 2000
Monday – Thursday: 10am – 6pm
Phone: +61 2 9261 2229
Expert Watch Repair is run by Thomas Czibula, a Certified Master Watchmaker and Horologist who has trained with the very best in Europe and has over 45 years of experience repairing some of the finest watches around. That means no job is too big or too small, so no matter the issue with your timepiece, Thomas will be able to fix it.
Whether it’s a complete overhaul or routine service, checking the water-resistance or replacing the glass, your luxury baby will be well looked after. Thomas works with an extensive list of brands too, so no matter which one you’ve invested in, he will know how to repair it.
Max Schweizer Swiss Watch Service
Address: Suite 313 – Level 3, 375 George Street, Sydney, 2000
Monday – Friday: 9am – 4pm
Phone: +61 2 9290 1469
Max Schweizer runs this family-operated watch repair centre that specialises in those of a Swiss ilk. He himself has over 55 years of experience in the luxury watch industry, having been trained in Singapore, Hong Kong and Switzerland, where he has worked with brands including Patek Philippe, Rolex and Piaget.
He has a team working alongside him at his repair centre, who have also been internationally trained. Max Schweizer is an authorised service centre for brands including Omega, Bulgari, IWC and Baume & Mercier, but can easily service others such as TAG Heuer, Tissot, Patek Phillipe and Rolex.
Complete overhaul services are backed by a two-year warranty and only genuine parts are used. Max also has a range of second-hand watches for sale, should you be tempted when you drop yours in.
Address: Suite 1004 – Level 10, 265 Castlereagh Street, Sydney, 2000
Monday – Friday: 9am – 5pm
Phone: +61 2 9264 7769
Master Watchmaking is a luxury watch service and repair centre run by Karl Braunsteiner, a Certified Master Watchmaker from Australia. Having been found in 1983, Master Watchmaking is the go-to place for any repairs you might need for vintage or pocket watches.
Of course, should you have any other luxury watch that needs looking at, Master Watchmaking is happy to oblige, and is the official authorised service centre for Australia for brands including Audemars Piguet, Chopard, Maurice Lacroix and Giard-Perregaux.
Address: Suite 8 – Level 1, The Dymocks Building, 428 George Street, Sydney, 2000
Monday – Wednesday 9.30am – 5.30pm
Thursday 9.30am – 6pm
Friday 9.30am – 5pm
Phone: +61 4 1057 3882
Horologist Michael Arraiza has been working with luxury timepieces for over 15 years and is described as having the “hands of a heart surgeon and the patience of a bomb technician.” He might not have the years on some of the other service centres on this list, but his self-confessed passion for complex mechanical engineering should be all the assurance you need to leave your pride and joy in his capable hands.
He’s been watchmaker certified by the likes of Omega, Panerai, Breitling, IWC and Breguet, but he’s able to repair any Swiss watch brand you may own. Both complete services and maintenance services can be carried out with Horologist, and he provides a break down of what each one covers on his website.
Watches of Switzerland
Address: 199 George Street, Sydney, 2000
Monday – Saturday: 10am – 5pm
Sunday: 11am – 4pm
Phone: +61 2 9251 0088
Watches of Switzerland is an expert when it comes to all things Swiss, luxury and timepiece. Not only is the boutique home to pretty much every Swiss watch brand you can think of – and is the exclusive stockist of Piaget – but it also has an onsite watchmaker with over 30 years experience in repairing and restoring Swiss watches.
If the watch you need repairing is still under manufacturer warranty then Watches of Switzerland will send it on to the respective brand’s official service centre, otherwise, the company is more than happy to handle whatever request you have.
Luxury Watchmaker Australia
Address: PO Box 382, Sutherland, Sydney, 1499
Monday – Friday: 9am – 5pm
Phone: +61 4 1692 0518
Luxury Watchmaker Australia Filipe Barros has currently changed its address due to the COVID-19 pandemic, so rather than visit him at his usual watchmaking studio, he is currently accepting repairs and services by way of a PO Box address located in Sutherland.
Filipe has over 18 years experience in the industry and has trained and received in certification in Switzerland and Australia and has previously worked with Audemars Piguet at the factory in Switzerland. All services are back by a two-year warranty and original parts are used throughout. He says that if he can’t source parts, usually if the watch is vintage, he’s able to make his own.
Luxury watch brands looked after include Rolex, Breitling, Cartier, TAG Heuer, Omega and Seiko and a quick look at some reviews online don’t just say he’s a whizz at what he does, but he’s a genuinely decent bloke too.
Address: Shop 28, The Strand Arcade, 412-414 George Street, Sydney, 2000
Monday – Friday 8.45am – 5pm
Phone: +61 2 9223 7988
Watch Tech opened its door to luxury watch owners in 2016 (a Brisbane branch opened in 2014) as a go-to place for all servicing and repair needs for Swiss watch brands. Both modern and vintage watches can be looked after from brands such as Rolex, Omega and Patek Philippe.
The company’s watchmakers and repairers are all Swiss-trained and all complete overhaul services use genuine parts and are kept for up to five further days to ensure they keep time accurately. All work is backed by a 12-month guarantee.
Watch Dial Restoration
Address: Suite 507 – Level 5, 250 Pitt Street, Sydney, 2000
Opening Times: Monday – Friday 9am – 5pm
Phone: +61 4 0518 8791
If your watch repair needs are a little more specific, such as needing the dial restored, then what better place to take it than Watch Dial Restoration? The company specialises in bringing fading or damaged dials back to life no matter the brand.
Every single dial brought in for restoration receives a full clean and preparation before undergoing repair, with each taking just a few weeks to be completed. Watch Dial Restoration’s website has a gallery showing just how good its work is and what you can expect when you take yours in.
A sister company, The Creative Watchmaker, situated in Suite 1011 – Level 10 of the same building, is able to repair and restore modern and vintage watches, along with all types of clocks too.
Artisan Swiss Watch Service
Address: Suite 109 – Level 1, 222 Pitt Street, Sydney, 200
Monday – Friday: 9am – 3pm
Phone: +61 2 8065 9108
Artisan Swiss Watch Service is relatively new onto the watch repair scene in Sydney, but that doesn’t mean the company has no idea what it’s doing when it comes to looking after your treasured timekeeper. In fact, it’s run by John Zhang, who has considerable experience in the field and has already been working in Sydney for some 13 years.
John has previously worked for Richemont Australia and has run the IWC Watchmaking Masterclass in both Sydney and Melbourne. His new business venture makes use of the very latest equipment and technologies to repair watches from a wide range of brands, including Cartier, Panerai, JLC, Omega, IWC, TAG Heuer, Breitling and many more.
How Much Does It Cost To Repair A Watch?
Watch repair costs can obviously vary depending on the repair that is needed. If you need to repair or replace a crystal then you can expect to pay somewhere in the region of $100 - $300. For full services and restorations, expect this cost to go up to over $500. The more luxurious the brand, the more expensive the repair will likely be as well.
How Much Does It Cost To Replace A Watch Battery?
Having the battery replaced in your watch can be a quick process and cost somewhere in the region of $25 - $30. Alternatively, with the right tools, you can change it yourself for much cheaper.